Terms of Service

Last Updated: January 2025

1. Agreement to Terms

By accessing or using the BikeDuck website (bikeduck.co.uk) or purchasing our products, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Use of Our Service

Eligibility

  • You must be at least 18 years old to make purchases
  • Parents or guardians may make purchases for minors
  • You must provide accurate and complete information

Account Responsibilities

  • You are responsible for maintaining account confidentiality
  • You are responsible for all activities under your account
  • You must notify us immediately of unauthorized use

3. Products and Orders

Product Information

  • We strive for accuracy in product descriptions and images
  • Colors may vary slightly due to screen settings
  • We reserve the right to limit quantities

Pricing and Payment

  • All prices are in British Pounds (£) and include VAT where applicable
  • We accept payment methods as displayed at checkout
  • Prices may change without notice, but confirmed orders will be honored

Order Acceptance

  • Order placement does not guarantee acceptance
  • We may refuse or cancel orders at our discretion
  • You will receive email confirmation when orders are accepted

Age Appropriateness

  • BikeDuck products are designed for ages 3-18
  • Adult supervision is recommended for younger children
  • Products should be installed by adults

4. Shipping and Delivery

UK Delivery

  • Standard delivery times and costs are displayed at checkout
  • We are not responsible for delays beyond our control
  • Risk of loss passes to you upon delivery

International Shipping

  • Available to select countries
  • Additional customs fees may apply
  • Customers are responsible for import duties

5. Returns and Refunds

Return Policy

  • 30-day return window for unused items in original packaging
  • Customer pays return shipping unless item is defective
  • Refunds processed within 7-10 business days of receipt

Defective Products

  • We will replace or refund defective items
  • Report defects within 14 days of receipt
  • We may request photos or return of defective items

6. Intellectual Property

Our Content

  • All content on bikeduck.co.uk is owned by or licensed to BikeDuck
  • This includes designs, logos, text, images, and products
  • You may not reproduce our content without permission

User Content

  • By submitting content (reviews, photos), you grant us a license to use it
  • You warrant that your content doesn't infringe others' rights
  • We may remove content at our discretion

7. Product Safety and Use

Safety Guidelines

  • Products must be properly installed according to instructions
  • Regular inspection for wear and damage is recommended
  • Products are decorative and do not provide safety protection
  • Not suitable for children under 3 years due to small parts

Liability Limitations

  • Products are used at your own risk
  • We are not liable for improper installation or use
  • Always follow bicycle safety guidelines and wear helmets

8. Privacy

Your use of our services is subject to our Privacy Policy, which is incorporated by reference.

9. Prohibited Uses

You may not:

  • Use our service for illegal purposes
  • Attempt to hack or disrupt our systems
  • Scrape our content without permission
  • Resell products without authorization
  • Misrepresent yourself or your affiliation with us

10. Disclaimers

Service Availability

  • We strive for continuous availability but cannot guarantee it
  • We may modify or discontinue services without notice
  • Technical issues may occasionally occur

Product Warranties

  • Products are provided "as is" except as required by law
  • We provide statutory consumer guarantees under UK law
  • Additional manufacturer warranties may apply

11. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential damages
  • Our liability is limited to the purchase price of products
  • This doesn't affect statutory consumer rights

12. Indemnification

You agree to defend and indemnify BikeDuck from claims arising from:

  • Your use of our services
  • Violation of these terms
  • Infringement of third-party rights

13. Governing Law

These terms are governed by the laws of England and Wales. Disputes will be resolved in the courts of England and Wales.

14. Consumer Rights

Nothing in these terms affects your statutory rights as a consumer under UK law, including:

  • Rights under the Consumer Rights Act 2015
  • Right to receive goods as described
  • Right to reject faulty goods

15. Changes to Terms

We may update these terms at any time. Continued use after changes constitutes acceptance. Major changes will be notified.

16. Severability

If any provision is found invalid, the remaining provisions continue in effect.

17. Contact Information

BikeDuck
Email: support@bikeduck.co.uk
Website: bikeduck.co.uk

For customer service inquiries, please email us or use our contact form.

18. Dispute Resolution

We aim to resolve disputes amicably. If we cannot, you may:

  • Use alternative dispute resolution services
  • Take action in small claims court
  • Contact relevant consumer protection agencies

By using BikeDuck services, you acknowledge that you have read, understood, and agree to these Terms of Service.